Help Center

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. 

If you are not satisfied with any of our goods, or have any questions, please contact our customer services department at support@craftemarket.com and have your invoice ready. We will try our best to solve your problem efficiently and painlessly. 

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

View the Craft eMarket returns policy.

That's a negative. Only regular priced items may be refunded, unfortunately sale and custom made items cannot be refunded.

We only replace items if they are defective or damaged. Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must be able to prove that goods are defective.

If you need to exchange it, send us an email at support@craftemarket.com.

We will either replace the item or refund you for any item that you receive that does not match the description advertised on the website. We will usually need you to return the item to us at no additional cost to yourself.

Please contact us at support@craftemarket.com within 24 hours where the item is not what you ordered.

Since our goods are handmade, the time required to replace or repair an item will vary. If you choose for us to replace or repair the goods, we will contact you as soon as reasonably possible to organize the necessary steps to get it done.

If you have not received communication from us after 7 days of returning the goods, please contact Customer Service at support@craftemarket.com with your invoice number.

We are very sorry that your gift did not work for you. You'll need to contact us for assistance. If you can provide the email address, first and last name, or last name and cellphone number of the gift giver, we can get your return started. 

Email our Customer Support at support@craftemarket.com.

Orders with Gift Certificates as payment will be refunded back to a Gift Certificate for your convenience. New Gift Certificate codes will be emailed to your email address on file.

In general, delivery fees are between R50 and R120 but we offer free delivery for selected customers who spend more than a specified amount on their orders. Please see our full shipping fee structure. We also offer Postnet 2 Postnet shipping at a cost of R99 for the first 5 kg. 

After payment has been received, your order will be dispatched within 3 - 7 working days depending on the contents of your order, your delivery location and chosen shipping method. 

Negative, same-day deliveries are currently not available.

We are working hard to add new shipping areas. If we don’t currently deliver to your area, please send us a mail and we'll try to find the best shipping option for you. If you would like to recommend that we add a particular area, please send an email with details of your request to support@craftemarket.com

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, any order placed for a gift card will require a signature upon delivery.

Our shipping carriers observe Christmas Day on the 25th of December. Deliveries for orders placed over the holiday will begin on the following working day. Please contact our Customer Service Team at support@craftemarket.com if you have further questions.

We will try to arrange for an alternative delivery option with you, but we reserve the right to charge you an additional delivery fee if we cannot do this and need to deliver at another date and time.

We use PayFast as our payment processing service and we do accept international credit cards.

We use PayFast as our payment processing service and accept MasterCard, Visa, EFTs, Instant EFTs and Bitcoin payments. 

Yes! Craft eMarket understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. 

1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

2. We all love sending gifts to others as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

1. Email us at support@craftemarket.com and one of our customer service representatives will unsubscribe your email address.

1. Place all of the items in your shopping cart and proceed to checkout.
   
2. Under Your Payment Information, find the box labeled "Redeem Gift Cards and Coupons".
   
3. Enter your code in the box and click "Apply". Enjoy!
   

Besides gaining access to exclusive sales, competitions and giveaways, with your Craft eMarket account you will have access to the following information:

• Your Account Information
  
• Your Order History
  
• Process a Return
  
• Your Wish List
  
• Your Email Subscriptions
  
• Your Coupons and Gift Certificates

Three Quick and Easy Solutions - We're Here to Help You!

1. Complete the contact form
   
2. Email us at support@craftemarket.com
   
3. Connect With Facebook and FB Messenger
   

We look forward to helping you with your inquiry. We will respond to your messages in the order that they are received, and as quickly as possible. 

• Secure Payment with PayFast - Protecting Your Personal Information
  
• Our Privacy Policy
  

We Are a Service Company That Happens to Sell Great Crafts and Handmade Products. 

We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.

We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of products, we strive to provide you with the best service in the industry. 

Read more about us on the following pages:

• About us
  
• Contact us
  
• Facebook Page