Help Center

Store FAQs

Return Policy

What's the deal with Refunds/Returns/Exchanges?

Can I return Sale and Customised items?

When can I exchange my item?

I received the incorrect item

How long does it take for me to get an exchange or repair?

I would like to return a gift that was sent to me. How do I do that?

I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?


What are your shipping fees?

What are your shipping time frames?

Can I get a same-day delivery?

Do you ship to the rest of South Africa and internationally?

Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

Will I have to sign for my package?

I placed an order over Christmas weekend or a public holiday. When will I receive it?

What happens if there is no-one home when you deliver?

Payment Information

Do you accept international credit cards?

What forms of payment do you accept?

Is it safe to use my debit or credit card on your site?

What can cause my order to be delayed?

General Questions

How do I unsubscribe from any of your mailing lists?

How do I use my Coupon?

My email address has changed. How do I update this information to my current account?

Are there any benefits to having an account with you?

How can I get assistance if I need it?

How do I know it is safe to shop with you?

Is there a way I can learn more about the Craft eMarket family?